A rail service delay/disruption excuse e-slip serves an official record that you were affected by a train delay/disruption. It can be obtained online. However, if a physical copy is required, you can obtain it at a Passenger Service Centre at any affected SBS Transit MRT station on the North East Line or Downtown Line.

Your name is required to authenticate the excuse e-slip along with your travel details.

These details are needed to confirm that your travel was affected by the delay/disruption.

Your device’s geolocation is used to confirm that you are within 100 metres of an affected MRT/LRT station that is operated by SBS Transit. This ensures that only affected commuters can request for an excuse e-slip.

The station is automatically determined based on your device’s geolocation. You must be within 100 metres of an affected station that is operated by SBS Transit when requesting a service delay/disruption excuse e-slip.

Yes. You will have up to 24 hours to request for an excuse e-slip after a service delay/disruption ends. Please refer to the SBS Transit app or official social media channels for the official end time.

The QR code enables verification of the excuse e-slip’s authenticity and validity through a secure digital check.

reCAPTCHA is a security feature that verifies the request is submitted by a human user. It safeguards the system against automated or suspicious activity.